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Website Terms, Conditions, and Policies

Welcome to Jaico Electronics Private Limited. This single document outlines the terms and conditions, privacy policy, and all related business policies that govern your use of our website, www.jaico.in & any purchases made through it. By using our website, you agree to be bound by the following terms.

This Agreement is a legally binding contract between Jaico Electronics Private Limited, a company registered under the laws of India, with its registered office at Flat no-201, Konark Apartment, Cuttack Road, Khordha, Bhubaneswar, Orissa, India, 751006, and you, the user or customer ("you").

1. General Terms and Conditions
  • General Conditions: We reserve the right to refuse service to anyone at any time. Your non-credit card data may be transferred unencrypted over various networks. Credit card information is always encrypted. You agree not to reproduce, duplicate, copy, or sell any portion of our service without our express written permission.
  • Business & Products: Jaico is an online store that offers products from multiple lines of business. We reserve the right to limit sales and discontinue any product at any time. All product descriptions and pricing are subject to change without notice.
  • Accuracy of Information: We are not responsible if the information on this site is not accurate, complete, or current. We reserve the right to modify the site's contents at any time.
  • Billing and Account Information: You agree to provide current, complete, and accurate purchase and account information for all orders.
  • Disclaimer of Warranties; Limitation of Liability: We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. Your use of our service is at your sole risk. We are not liable for any direct, indirect, or consequential damages arising from your use of the service or products.
  • Governing Law and Jurisdiction: This Agreement is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha.
2. Privacy Policy

This policy describes how we collect, use, and share your personal information.

  • Information We Collect: We collect "Device Information" (IP address, browser data) and "Order Information" (name, address, email, payment details) to process your orders and improve our site.
  • How We Use Your Information: We use your information to fulfill orders, screen for fraud, and communicate with you.
  • Sharing Your Information: We share your Personal Information with third parties to help us provide our services. We use Razor Pay as our secure payment gateway to process all online transactions. We may also share your information to comply with legal requests or protect our rights.
  • Data Retention: We will maintain your Order Information for our records unless you ask us to delete it.
3. Cancellation, Return & Refund Policy
  • Order Cancellation: You cannot cancel an order on your own once payment is made. To request a cancellation, you must contact our team. If the order has not been processed for shipping, we can cancel it and process a refund.
  • Refund Deductions: A fee of approximately 3-4% will be deducted from your refund to cover payment gateway and handling charges. No cancellations are possible once an order has been shipped.
  • Returns: We do not accept returns or exchanges unless an item is damaged or defective. You must notify us within 24 hours of receiving the product with a clear unboxing video showing the damage.
  • Refunds: Refunds for eligible cancellations or damaged products will be processed and credited to the original payment method within 7-10 working days.
4. Shipping & Delivery Policy
  • Shipping: We provide door-step delivery for all products both within India and to locations around the world. All orders are shipped from our location in India using partners like Shiprocket and Indian Speed Post.
  • Shipping Charges: Shipping fees are calculated in real-time at checkout based on your delivery address, the package's weight, and dimensions, as provided by our shipping partner, Shiprocket.
  • Delivery Time: Domestic orders are shipped within 3-4 working days. International delivery times vary significantly based on the country and customs clearance.
  • International Customs, Duties, and Taxes: For all international shipments, you are responsible for any import customs, duties, taxes, or other fees levied by the destination country. These charges are not included in the item or shipping price.
  • Warranty: All warranties for products will be given by the respective companies from their authorized service center anywhere in India. You must take the product along with our bill to claim warranty services.